Privacy Policy for Absolute Road Service, Inc.

Absolute Road Service, Inc. ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our online platform and utilize our mobile roadside assistance and heavy-duty/commercial vehicle repair & maintenance services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

• Personal Data You Provide: This includes information you provide when requesting our services, such as your name, contact phone number, email address, vehicle make/model/license plate, location for service, and any specific details regarding the service required (e.g., type of breakdown, repair needs). This data is essential for emergency breakdowns, mobile and on-site repairs for trucks, RVs, buses, trailers, construction equipment, hydraulic systems and lift-gates, tire services, battery/alternator work, brake and clutch repairs, welding/fabrication, and fleet maintenance.
• Service-Related Data: Information generated during the provision of our services, including service dates, types of repairs performed, parts used, payment information, and feedback you provide.
• Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the times of access. This helps us understand user behavior and improve our website's functionality.
• Location Data: When you request mobile roadside assistance, we may collect precise or approximate location information of your vehicle to dispatch our technicians efficiently throughout the Naples, FL area and surrounding regions.

How We Use Your Information

We use the collected information for various purposes, including:

• To Provide and Maintain Our Services: This includes dispatching technicians for mobile truck repair in Naples, providing 24-hour roadside service, performing heavy-duty diesel repair, commercial vehicle repair in Florida, RV and bus repair in Naples, and delivering specialized services like hydraulic system repair, lift gate repair in Naples, and fleet maintenance in Naples.
• To Process Transactions: To handle payment for services rendered.
• To Communicate with You: To confirm service requests, provide updates on service status, respond to inquiries, and send important service-related notices.
• To Improve Our Services: To analyze usage patterns, troubleshoot problems, and enhance the efficiency and quality of our offerings.
• For Safety and Security: To ensure the safety of our technicians and customers, prevent fraud, and protect our operations.
• For Compliance with Legal Obligations: To meet legal, regulatory, or contractual requirements.

Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, IT support, and analytics. These providers are obligated to protect your information and may only use it for the purposes for which it was provided.
• Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal data may be transferred. We will notify you before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your information for any other purpose with your explicit consent.

Data Security

We implement reasonable security measures designed to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights (GDPR and other applicable laws)

Depending on your location, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Absolute Road Service, Inc.